Store Policy

All orders must be paid in full before shipment.

Partial payments are accepted as deposits. Any remaining balance must be paid before your order ships.

Accepted payment methods

• Visa
• Mastercard
• American Express
• PayPal
• Wire transfer

Place your order online or by phone. For help with a payment, call 1-866-901-2278.

We do not accept domestic or international cheques.

Receiving your equipment

Equipment is tested at our facility and repackaged before shipment. You are responsible for moving it from the delivery truck to its final location. Arrange appropriate help for unloading and moving heavy equipment.

Delivery appointments can be arranged with the trucking company for an additional charge.

Business delivery requirements

Business-to-business delivery requires an actual business location with a loading dock and receiving personnel available, without a delivery appointment or special unloading arrangements.

If you select business delivery and the destination does not have the required receiving facilities, an additional fee will be charged after delivery.

International shipments

Customs clearance may cause additional delays. Local taxes, customs-clearance procedures, and related requirements are the customer’s responsibility.

Due to the nature of our products, Bluedog does not accept refunds or exchanges. Please confirm that the equipment meets your requirements before ordering.

Administrative processing fees may apply to orders cancelled before shipment.

Custom orders are non-refundable.

What is not covered

• Wear items, including blades, bearings, pulleys, and capacitors.
• Abuse, electrical brownouts or power spikes, and electrical damage from excessive humidity, rain, or snow.
• Damage caused by negligence or accidents that are not a direct result of a manufacturing defect. Replacement parts in these cases must be purchased by the customer.

How warranty claims are handled

1. Bluedog determines whether to supply a replacement part at its cost or replace the unit.
2. We may require the defective part to be returned for inspection at the customer’s expense. If the part is found to be defective, we will replace it and ship the replacement to the customer.
3. The customer is responsible for installing replacement parts. Bluedog does not cover labour, time, or other costs associated with installation.
4. If Bluedog elects to replace the entire unit, the original unit must be returned before the replacement is shipped. The customer is responsible for return shipping costs.

Repairs & refurbishment

For machines returned for repair or refurbishment, the full invoice—including shipping—must be paid before the machine is returned to the customer.

Warranty decisions & disputes

Bluedog’s decision on warranty claims is final and binding.

Disputes relating to warranties or other matters concerning Bluedog products are governed by the laws of Ontario, Canada. Any court proceedings will be subject to the agreed jurisdiction of the courts of Oxford County in Woodstock, Ontario.

Production and delivery timelines for custom equipment are explained during the quotation process. Payment terms are also provided with the quote.

Custom products must be paid in full before shipment. Custom orders are non-refundable.

For help with payment, delivery, warranty, or any part of this policy, contact our team.